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Formal complaint logged · Asked for a reduction

Alexis Adams F3997423

Money off via Outreach — we called them Waiting on the client · 5d not confirmed as a complaint yet
$3,500
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Alexis Adams
Alexis Adams
Orlando
Audra T
2026-07-01
2026-09-15
$3,500
$658
$3,500
5d ago
5d ago
Outreach — we called them
crm-note

What has happened so far

Alexis Adams complained on 2026-09-15 by outreach — we called them — 5 days ago. They signed for $3,500 and have paid $658, 1 of 1 instalments. Nobody is holding it. Nobody has recorded reading it. We answered last, 5 days ago. The ball is with them.

  1. 2026-09-15 intake scan logged on the desk
  2. 2026-08-10 Adi B Studio-1: Your website and zCard materials are now ready in your portal. Please sign into https://usa-models.com/login To view your dashboard, edit your website and download your composite c
  3. 2026-07-07 Natalia Granado Recurring set
  4. 2026-07-06 Mariana N went over the next steps, however, she told me that she was already working as an independent model and she thought we were an agency. sent her the inquiries email to address her concerns, s
  5. 2026-07-02 Ronnie K Client texted: Thank you so much how do I sign up for bookings ? 12:47 PM /// I called and re sent talent guide. I also explained that some casting/modeling agencies do have subscriptions, t
  6. 2026-07-02 Emmanuel R Studio-1: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images.
  7. 2026-07-02 Mariana N no answer lvm email sent
  8. 2026-07-01 Audra T this was the last of her money. she isnt working. went over contract. thank you!
  9. 2026-06-24 Alejandro P The client called in to confirm her appt. I texted the address, and I went over the info. Alejandro P - 06/24/2026 11:43 - Changed confirmed from No to Full
  10. 2026-06-19 Andrew B Alexis was so excited to book in she's been doing modeling since she was 3 years she's self employed is always been looking for the right people to get her modeling on a pro level she's neve
Complaint form, Wants cut, Unhappy
Lacole R - 09/15/2026 12:17 CONTRACT ISSUE: Client Name:Alexis Adams Model Name: Alexis Adams REF# F3997423 Total Package Amount: $3500 Amount to date: $658.33 Date of Shoot: 07/01/26 Date of Complaint: 09/14/26 Sales Sheet: N I called the client she doesnt want to pay bc she cant get work with portfolio. I emailed: Alexis Adams/F3997423 Inquiries Studio <[email protected]> 12:16?PM (0 minutes ago) to adamslexiss Hello Alexis, It was a pleasure speaking with you today. As we discussed a cancellation is not possible, but understanding this is the option I wanted to give you over the phone I was not able to. The Management team is wil…

Evidence gathered 2026-09-19

How they pay
2026-08-26 $258
1 of 1 · $258
0
$400
$2,842
—
Square has taken $658 3 payments, 2026-06-19 to 2026-07-07 · 1 scheduled, not charged
Agrees with the CRM.
Each mark is one instalment, oldest first — filled paid, red missed, hollow still to come.
Correspondence with the client 0 — emails and anything quoted back, in full

No email or quoted message on this account.

Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 9
  • Adi B 2026-08-10 10:48
    Studio-1: Your website and zCard materials are now ready in your portal. Please sign into https://usa-models.com/login To view your dashboard, edit your website and download your composite card. For security purposes, we do not have access to your password. If this is your first time logging in, or if you do not remember your password, please use the Forgot Password option on the login page to create or reset your password. AB
  • Natalia Granado 2026-07-07 16:17
    Recurring set
  • Mariana N 2026-07-06 10:44
    went over the next steps, however, she told me that she was already working as an independent model and she thought we were an agency. sent her the inquiries email to address her concerns, she might be looking for a reduction.
  • Ronnie K 2026-07-02 13:00
    Client texted: Thank you so much how do I sign up for bookings ? 12:47 PM /// I called and re sent talent guide. I also explained that some casting/modeling agencies do have subscriptions, that is optional.
  • Emmanuel R 2026-07-02 12:27
    Studio-1: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images.
  • Mariana N 2026-07-02 09:40
    no answer lvm email sent
  • Audra T 2026-07-01 16:15
    this was the last of her money. she isnt working. went over contract. thank you!
  • Alejandro P 2026-06-24 11:43
    The client called in to confirm her appt. I texted the address, and I went over the info. Alejandro P - 06/24/2026 11:43 - Changed confirmed from No to Full
  • Andrew B 2026-06-19 17:30
    Alexis was so excited to book in she's been doing modeling since she was 3 years she's self employed is always been looking for the right people to get her modeling on a pro level she's never done a portfolio and is willing to buy one

What happens next

  1. Establish their position Debt collection
  2. Make the offer Debt collection
  3. Confirm the new amount in writing Debt collection must be done to close

Who has had it

  • intake scan logged 2026-09-15

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