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Asked for a reduction · No photos / product wrong or not delivered

Janet Nabors D4026983

Their product via Phone Waiting on US · 4d not confirmed as a complaint yet
$4,000
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Janet Nabors
Janet Nabors
Dallas
Elly R
2026-08-06
2026-09-16
$4,000
$1,000
$4,000
4d ago
4d ago
Phone
crm-note

What has happened so far

Janet Nabors complained on 2026-09-16 by phone — 4 days ago. They signed for $4,000 and have paid $1,000, with no instalment plan started. Square has actually taken $1,250 — $250 more than the ledger shows. Nobody is holding it. Nobody has recorded reading it. The ball is with us — they wrote last, 4 days ago, and nobody has replied.

  1. 2026-09-16 intake scan logged on the desk
  2. 2026-08-14 Emmanuel R Studio-1: This is the Production Department. We have since resolved the issue with your Dashboard. You should now be able to view/download your photos. Username: [email protected] Passwor (in writing)
  3. 2026-08-12 David M Studio-1: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. Your username is the email us
  4. 2026-08-11 Tyesha H Zebbie R 12:09?PM (58 minutes ago) to me Hello Text from client. Hey there! Sorry to text so late but I was wondering why I haven't received my photo shoot pictures yet? I was told I'd recei
  5. 2026-08-11 Ronnie K Client texted: I have been trying for a few days and this is what I get every time 12:07 PM /// Forward to production
  6. 2026-08-07 Natalia Granado Recurring set
  7. 2026-08-07 Mariana N went pver next steps, email sent, all ok
  8. 2026-08-07 Mariana N email sent she will call back soon
  9. 2026-08-06 Elly R Thanks Zebbie! MSP, 950 on affirm
  10. 2026-07-27 Stephen R Zebbie R - 08/03/2026 15:40 - Changed confirmed from No to Attempted Zebbie R - 08/04/2026 13:41 - Changed confirmed from Attempted to Half

1 earlier entries — the whole thread is under Evidence below.

Wants cut, No photos
Veronica H - 09/16/2026 13:30 client called to update cc info and to make payment of $250, she said she thought payments were supposed to be lower. Told her if she wanted to reduce payment to call us and let us know and we would be more than happy to adjust the payments for her

Evidence gathered 2026-09-19

How they pay

No instalments scheduled — finance has not started. $1,000 taken up front, $3,000 outstanding.

never
0 of 0 · $0
0
$1,000
$3,000
—
Square has taken $1,250 3 payments, 2026-03-04 to 2026-09-16 · 1 scheduled, not charged
The CRM shows $1,000 — Square is $250 HIGHER. Check before quoting a balance to this client.
Correspondence with the client 1 — emails and anything quoted back, in full
  • Emmanuel R 2026-08-14 15:19
    Studio-1: This is the Production Department. We have since resolved the issue with your Dashboard. You should now be able to view/download your photos. Username: [email protected] Password: d4026983
Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 9
  • David M 2026-08-12 12:22
    Studio-1: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. Your username is the email used to sign up with us. For security purposes, we do not have access to your password. If this is your first time logging in, or if you do not remember your password, please use the Forgot Password option on the login page to create or reset your password. Please note that the files may take up to an hour to populate from the time this message is sent out.
  • Tyesha H 2026-08-11 13:10
    Zebbie R 12:09?PM (58 minutes ago) to me Hello Text from client. Hey there! Sorry to text so late but I was wondering why I haven't received my photo shoot pictures yet? I was told I'd receive them by Monday at the latest. ------------------- FWD to Production
  • Ronnie K 2026-08-11 12:14
    Client texted: I have been trying for a few days and this is what I get every time 12:07 PM /// Forward to production
  • Natalia Granado 2026-08-07 13:15
    Recurring set
  • Mariana N 2026-08-07 11:24
    went pver next steps, email sent, all ok
  • Mariana N 2026-08-07 09:50
    email sent she will call back soon
  • Elly R 2026-08-06 14:00
    Thanks Zebbie! MSP, 950 on affirm
  • Stephen R 2026-07-27 13:42
    Zebbie R - 08/03/2026 15:40 - Changed confirmed from No to Attempted Zebbie R - 08/04/2026 13:41 - Changed confirmed from Attempted to Half
  • Zebbie R 2026-03-04 11:58
    ft teacher: used ot model as a kid, but didn't make it: but was told she didn't have blonde hair blue eyes at the time so didn't make it: does yoga, kickboxing. has done multiple shoots since because she loves the cameras, last shoot done about a month ago: aware we are not agency and knows about 399.

What happens next

  1. Check portal access Customer service
  2. Check production status Production
  3. Deliver it Production must be done to close
  4. Confirm with the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-09-16

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