← Back to the board
Hardship / cannot pay

Visal Neang H4057533

bucket not set via Outreach — we called them Waiting on US · 4d not confirmed as a complaint yet
$25
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Savanna Neang
Visal Neang
Houston
Dawn B
—
2026-09-16
$25
$50
$25
4d ago
4d ago
Outreach — we called them
crm-note

What has happened so far

Visal Neang complained on 2026-09-16 by outreach — we called them — 4 days ago. They signed for $25 and have paid $50. Nobody is holding it. Nobody has recorded reading it. The ball is with us — they wrote last, 4 days ago, and nobody has replied.

  1. 2026-09-16 Dawn B Couldn't make a decision without husb here. She called him but it's a bad time...Husb is in the hospital right now having surgery for a new dialysis port so he said no and she was scared to
  2. 2026-09-16 Jessica W trying to find parking
  3. 2026-09-16 Jessica W A little late traffic
  4. 2026-09-16 intake scan logged on the desk
  5. 2026-09-01 Jessica W knows 399, knows 72 hr notice, works full time shop, wants to get her daughter into modeling to try new things , hobbies: dance and sing ... 5 in nov Jessica W - 09/02/2026 11:54 - Changed c
Hardship
Dawn B - 09/16/2026 16:32 Couldn't make a decision without husb here. She called him but it's a bad time...Husb is in the hospital right now having surgery for a new dialysis port so he said no and she was scared to do anything w him so ill and things up in the air right now.

Evidence gathered 2026-09-19

How they pay

No payment schedule on file for this reference.

Square has taken $0 0 payments
Agrees with the CRM.
Correspondence with the client 0 — emails and anything quoted back, in full

No email or quoted message on this account.

Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 4
  • Dawn B 2026-09-16 16:32
    Couldn't make a decision without husb here. She called him but it's a bad time...Husb is in the hospital right now having surgery for a new dialysis port so he said no and she was scared to do anything w him so ill and things up in the air right now.
  • Jessica W 2026-09-16 13:06
    trying to find parking
  • Jessica W 2026-09-16 13:04
    A little late traffic
  • Jessica W 2026-09-01 11:52
    knows 399, knows 72 hr notice, works full time shop, wants to get her daughter into modeling to try new things , hobbies: dance and sing ... 5 in nov Jessica W - 09/02/2026 11:54 - Changed confirmed from No to Attempted Jessica W - 09/08/2026 11:21 - Changed confirmed from Attempted to Full Rosario A - 09/09/2026 12:15 - Changed confirmed from Full to No Jessica W - 09/10/2026 11:11 - Changed confirmed from No to Half Jessica W - 09/14/2026 11:11 - Changed confirmed from Half to Full

What happens next

  1. Call the client Customer service
  2. Walk them through the agreement Customer service must be done to close
  3. Confirm in writing Customer service must be done to close

Who has had it

  • intake scan logged 2026-09-16

Pick your name at the top of the page to work this case.