Evidence gathered 2026-09-19

How they pay

Correspondence with the client 9 — emails and anything quoted back, in full

• Caet W 2026-04-03 08:38
  client emailed: Hello so I was wondering if there was a possible payment reschedule. I won’t be able to pay for the payment that is due on Saturday April 04, 2026. Is it possible if we can reschedule the payment to process on Friday April 10, 2026? responded: That is not a problem. We have adjusted your April payment process on the 10th, as requested.
• Caet W 2026-03-09 08:18
  client emailed: Hi. So unfortunately I won’t be able to pay for it today like I was hoping. I had enough money to be able to pay after paying for my mechanic fees yesterday but some more money was taken out my bank account this morning and I don’t have enough money now to be able to pay for the payment today. Is there a way we can push it back till March 13, 2026 at 3:30pm as I won’t have money till then to be able to pay for what I owe today. responded: The system automatically runs during the morning, so we have rescheduled your payment to process the morning of the 14th.
• Caet W 2026-03-05 08:46
  client emailed: Hi. I am sorry that the amount I owed for today wasn’t accepted and was declined for today. I don’t have any money in my account as of right now but seeing that I get paid tomorrow from my job. I’ll be able to deposit my paycheck into my bank account and make a payment towards my balance that I still owe. Sent from my iPhone responded: Thank you for the update. We rescheduled your payment to process tomorrow to give you the time needed. We do hope this helps.
• Caet W 2026-02-13 08:17
  client emailed: Please the monthly payments to $27.34 responded: We show Visa 4759 currently on file. Is this the card you'd like to use for your payments moving forward?
• Caet W 2026-01-29 08:55
  client emailed: I can't fucking afford the payments. What don't you fucking understand. I hit severe financial hardship and I can barely afford basic living expenses such as rent or food. So please find a way to fucking cancel the order and be done with this. responded: While we understand your circumstances may have changed, your inability to pay does not absolve you of your debt. Our studio provided you services. We incurred production fees for the execution of your order. We cannot just give you these items for a fraction of the cost. If you cannot make payments, the debt will be referred to a third party agency for collection.
• Caet W 2025-08-04 08:22
  client emailed: Hello this is Juan Luna regarding my studio package. So originally we discussed that tomorrow, August 4, 2025 would be the date that the monthly bill would be paid for. However I had something come up that I needed to take care of which took a big amount of money out of. I wanted to ask if we can change the date to August 8, 2025 as that is the day I will be getting paid from my current job. If so then feel free to reach out to me. responded: Thank you for your email. We have adjusted your August payment to process on the 8th, as requested.
• Caet W 2025-07-21 13:39
  client emailed: Yes I’m sure that I’ll be able to continue the payments by that time on August 4th.
• Caet W 2025-07-21 08:11
  client emailed: Hi, this is Juan Luna and I’m reaching out in regards to the failed payments for my studio package. I understand that it’s been an ongoing issue. However like I’ve said before I’m having really bad financial issues and things are getting harder for me. I’m trying to make payments to pay off my remaining balance that I owe for my package but again I’m in a financial struggle right now. responded: Thank you for your email. We do show you're currently on our longest financing plan available, with monthly payments at $46.87. Your next payment is set to process on August 4th. Do you feel you'll be able to continue with your payments by that time?
• Caet W 2025-06-20 09:05
  client emailed: Hello! Sorry for the late response as I’ve been busy with work lately and with other things. I wanted to reach out in regards to my package and the issues with the agreed payments. Unfortunately I have hit an unfortunate time recently with struggling financially with things due to certain situations and circumstances. I’ve been trying to make payments but with my current situation it’s been a struggle. Ultimately I don’t think I’ll be able to afford any type of payment due to the situation I’m in at this time. If there’s anyway of canceling the payments please let me know. Again I have hit a difficult time in my life right now where money is extremely tight where I’m barely able to afford anything at this time. I’m sorry for everything and sorry for not reaching out sooner. responded: Thank you for your email. Please find your order contract attached. As outlined in the agreement, the order is non-cancelable once executed. Please note also that all materials outlined in the service contract have been produced and released to you in full. Due to this, we cannot cancel the order. Kindly be advised that you were provided the Selection Image Package, valued at $1,500, for only $750. We show you have a current balance of $562.50. At this time, we can adjust your billing cycle to our longest financing option (12 months), lowering your monthly payments to $46.87. We do hope this helps.

Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 20

• Caet W 2026-04-23 09:50
  client txt: Hey I am so sorry. I know we rescheduled for tomorrow for the payment to go through but is there any chance that we can reschedule it again for next Friday? I just got my hospital bill and I won't have money to afford the payment for the package. responded: Hi Juan, so sorry for the delayed reply as we are just seeing your request now. We have rescheduled your payment to process tomorrow, as requested.
• Caet W 2026-04-13 10:55
  client txt: Can we reschedule it for next Friday? I'm so sorry about that. An health emergency came up and had to go to the hospital. responded: Hi Juan, we have rescheduled your payment to process this Friday, April 17th.
• Caet W 2026-02-16 10:21
  client txt: Yes. And the charge will happen on the 4th correct? responded: We have scheduled your new payment plan to commence on March 4th in the amount of $27.34 to Visa 4759. Once the first payment is received, the discount will be applied to your account.
• Caet W 2026-02-12 12:10
  client txt: Look I've been trying to pay for it for the longest time. I've told yall that I had hit financial hardship and barely able to afford anything rn. I'm barely even able to afford mechanic fees to get my car fixed responded: Juan, we're hoping the discount provides much needed relief to you, given your situation. You could set monthly payments as low as $27.34. We unfortunately cannot hold the account indefinitely and no payments have been made since August.
• Caet W 2026-02-11 11:23
  SENT OFFER FOR DISCOUNT TO REESTABLISH PMTS- HAS 10 BUSINESS DAYS TO CONTACT BEFORE ACCOUNT IS PLACED INTO COLLECTIONS Current Balance: $515.63 Discount Offer: $187.50 New Balance: $328.13
• Caet W 2026-01-29 09:05
  client txt: Cause I'll find a way to pay it off responded: You do still have the option for monthly payments if you're unable to make a full payment.
• Caet W 2026-01-29 09:03
  client txt: How much is still owed in total responded: You have a current balance of $515.63.
• Caet W 2026-01-28 13:24
  client txt: I just want it canceled. What part of I'm barely able to afford bills, rent, car insurance, health insurance, gas for my car, food do you not understand? I want my order cancelled. CANCELLED. I don't have the extra money to afford the payment plans. I'm in financial hardships rn. Just cancel my fucking order so we can be done with this. responded: We cannot cancel an order that has been provided to you in full. You ordered digital images from our studio and these have been successfully delivered to you. Due to this, our studio incurred production costs. Only 2 payments have been made since March. Continuance of non-payment would result in collection efforts.
• Cindy D 2026-01-26 11:05
  Client stated He been wanted to cancel... sent this to Caet.
• Cindy D 2026-01-26 10:30
  Sent client a text: Good morning, Juan, this is Cindy in the Finance Dept. I'm here to Help you with your finance issues. And prevent you from going into collections. I can even work with you; by lowering your payments; to something comfortable enough for you.
• Miguel D 2025-10-10 15:46
  Look I don't have time today due to work. I just want to cancel this whole order. I know I signed a non-cancellation agreement but seeing how I'm no longer able to afford the payments due to financial hardship, I would like there to be a cancellation for the order. I won't be able to afford any type of payment. So please, find a way to cancel it. ----------------------------------------------------------------------- Hello Juan, we are attempting to assist you so that we do not have so send your account into collections. We may reduce the monthly payments in order to help you with the balance. Please let us know how we can help you.
• Zachary L 2025-09-09 16:23
  Sent 30 day
• Zachary L 2025-07-08 13:41
  Sent 90 day
• Zachary L 2025-06-04 15:42
  Sent 60 day
• Zachary L 2025-05-06 13:25
  sent 30 days
• David M 2025-04-01 10:37
  WeTransfer Images Studio-1: your images and model guide have been sent out. Expect it in your inbox or spam folder in 20 min. Please search "WeTransfer" in your email.
• Charles C 2025-04-01 09:36
  recurring set.
• Talia B 2025-03-28 16:10
  Called left vm left email
• Talia B 2025-03-27 17:46
  Never sent me wardrobe
• Talia B 2025-03-21 11:55
  Has always wanted to try out modeling and has been told he should try it out from friends and family. He feels like he is at a point in his life. where he still has is very young face and can really show off his capabilities well. 3 hobbies- Art- Acting- Loves to vogue for fun. Jessica J - 03/25/2025 11:42 - Changed confirmed from No to Full