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Asked for a reduction

Louis Ramirez T4063280

Money off via Phone Waiting on US · 2d not confirmed as a complaint yet
$1,000
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Louis Ramirez
Louis Ramirez
Boston
Lauren B
2026-09-17
2026-09-18
$1,000
$150
$1,000
2d ago
2d ago
Phone
crm-note

What has happened so far

Louis Ramirez complained on 2026-09-18 by phone — 2 days ago. They signed for $1,000 and have paid $150. Nobody is holding it. Nobody has recorded reading it. The ball is with us — they wrote last, 2 days ago, and nobody has replied.

  1. 2026-09-18 Natalia Granado Recurring set
  2. 2026-09-18 Emmanuel R MAPS Studio: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. Your username is the email
  3. 2026-09-18 Kendrick P Client called asking if they could be reduced to the 399 package. I explained that we have already delivered all of the images in accordance with the 1000 package that was moved forward with (in writing)
  4. 2026-09-18 Steph A left vm
  5. 2026-09-18 intake scan logged on the desk
  6. 2026-09-17 Lauren B selection for today, please call them tomorrow they are going to upgrade to model start package for 4k with additional 500 down, maybe more but need to move some money. affirm decline
  7. 2026-09-17 Boston Retoucher Can we double check if he’s coming please
  8. 2026-09-17 Boston Retoucher Hi, is there a way to contact them to come earlier
  9. 2026-09-16 Jill S Called clinet and let them know they can come in early. They get off work at 2 and will head righ over. Martha M - 09/16/2026 18:09 - Changed confirmed from Half to Full
  10. 2026-09-10 Martha M No experience. He played football in HS. He works in BJ's fulltime. He is curious about this industry, parents suggested the idea. He will come with a guest. Martha M - 09/14/2026 12:09 - Ch
Wants cut
Kendrick P - 09/18/2026 12:56 Client called asking if they could be reduced to the 399 package. I explained that we have already delivered all of the images in accordance with the 1000 package that was moved forward with, and we cannot accommodate a reduction of the account. I told them I understand that the model is young and I want him to be able to afford the payments comfortably, so I refinanced the account for 18 months, making the new monthly payments 47.22. The mother appreciated this and tol…

Evidence gathered 2026-09-19

How they pay

No payment schedule on file for this reference.

Square has taken $0 0 payments · 1 scheduled, not charged
Agrees with the CRM.
Correspondence with the client 1 — emails and anything quoted back, in full
  • Kendrick P 2026-09-18 12:56
    Client called asking if they could be reduced to the 399 package. I explained that we have already delivered all of the images in accordance with the 1000 package that was moved forward with, and we cannot accommodate a reduction of the account. I told them I understand that the model is young and I want him to be able to afford the payments comfortably, so I refinanced the account for 18 months, making the new monthly payments 47.22. The mother appreciated this and told me that shr till want him to pursue this, and she supports him. I told her that since he is still wanting to pursue this, I will walk him through the portal myself and provide assistance and guidance and any additional advice I can give with my experience. He appreciated the assistance and told me it was alot of info, so I told him to reach out if he needs additional assistance. ----------------- Updated recurring ----------------- I emailed Inquiries Studio <[email protected]> 12:55?PM (0 minutes ago) to l.ramirez72107 Hello Louis, I’m glad I was able to assist you today. I know we covered a lot, and I want to make sure you feel supported moving forward. If you need any further assistance or have any questions, please feel free to call me or reply directly to this email. As discussed, I have also refinanced your remaining balance of $850 over 18 months, making your new monthly payment $47.22. Your first payment will be due on 10/31/26. Please don’t hesitate to reach out if you need anything further. I’m happy to assist. Kind Regards, Kendrick
Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 8
  • Natalia Granado 2026-09-18 14:04
    Recurring set
  • Emmanuel R 2026-09-18 13:43
    MAPS Studio: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. Your username is the email used to sign up with us. Use the "Forgot Password" option if you do not know your password. Please note that the files may take up to an hour to populate from the time this message is sent out.
  • Steph A 2026-09-18 09:54
    left vm
  • Lauren B 2026-09-17 17:46
    selection for today, please call them tomorrow they are going to upgrade to model start package for 4k with additional 500 down, maybe more but need to move some money. affirm decline
  • Boston Retoucher 2026-09-17 15:12
    Can we double check if he’s coming please
  • Boston Retoucher 2026-09-17 13:35
    Hi, is there a way to contact them to come earlier
  • Jill S 2026-09-16 11:43
    Called clinet and let them know they can come in early. They get off work at 2 and will head righ over. Martha M - 09/16/2026 18:09 - Changed confirmed from Half to Full
  • Martha M 2026-09-10 16:31
    No experience. He played football in HS. He works in BJ's fulltime. He is curious about this industry, parents suggested the idea. He will come with a guest. Martha M - 09/14/2026 12:09 - Changed confirmed from No to Attempted Martha M - 09/14/2026 16:08 - Changed confirmed from Attempted to Half

What happens next

  1. Establish their position Debt collection
  2. Make the offer Debt collection
  3. Confirm the new amount in writing Debt collection must be done to close

Who has had it

  • intake scan logged 2026-09-18

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