← Back to the board
Wants a refund

Kylie Money D4063694

Money back via Not recorded Direction not recorded not confirmed as a complaint yet
$50
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Kylie Money
Kylie Money
Dallas
Elly R
—
2026-09-17
$50
$100
$50
3d ago
2d ago
Not recorded
crm-note

What has happened so far

Kylie Money complained on 2026-09-17 — 3 days ago. They signed for $50 and have paid $100. Nobody is holding it. Nobody has recorded reading it. Nothing on file says who spoke last.

  1. 2026-09-18 David M Studio-1: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. Your username is the email us
  2. 2026-09-17 Alecia H Thank you Elly.
  3. 2026-09-17 Elly R She was crying in the office. Husband on phone bc she is not making money. Everything he pays for and he said he wasnt paying for this. He would not even allow the 250 promo with deposit. Sh
  4. 2026-09-17 intake scan logged on the desk
  5. 2026-09-16 Alecia H Kylie, Full time home maker Husband takes care of everything, Husband will be there with here. Bari M - 09/16/2026 17:51 - Changed confirmed from Full to No
Refund
Elly R - 09/17/2026 13:45 She was crying in the office. Husband on phone bc she is not making money. Everything he pays for and he said he wasnt paying for this. He would not even allow the 250 promo with deposit. She made the decision to just do the 2 images with deposit and understands not refunded

Evidence gathered 2026-09-19

How they pay

No payment schedule on file for this reference.

Square has taken $0 0 payments
Agrees with the CRM.
Correspondence with the client 0 — emails and anything quoted back, in full

No email or quoted message on this account.

Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 4
  • David M 2026-09-18 09:08
    Studio-1: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. Your username is the email used to sign up with us. Use the "Forgot Password" option if you do not know your password. Please note that the files may take up to an hour to populate from the time this message is sent out.
  • Alecia H 2026-09-17 15:07
    Thank you Elly.
  • Elly R 2026-09-17 13:45
    She was crying in the office. Husband on phone bc she is not making money. Everything he pays for and he said he wasnt paying for this. He would not even allow the 250 promo with deposit. She made the decision to just do the 2 images with deposit and understands not refunded
  • Alecia H 2026-09-16 17:49
    Kylie, Full time home maker Husband takes care of everything, Husband will be there with here. Bari M - 09/16/2026 17:51 - Changed confirmed from Full to No

What happens next

  1. Read the evidence and decide the position Customer service
  2. Decide the outcome Management must be done to close
  3. Confirm with the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-09-17

Pick your name at the top of the page to work this case.