Complaint desk

Evelyn Kokota, for her daughter Victoria. "This email serves as our formal written notice that we dispute the $4,000 agreement and demand the immediate cancellation of the transaction and the return of the $850 already charged to us." She says Francisco told them on the phone that work was guaranteed, and Josie described a paid job at about $1,800 for two days’ weekend work; the signed contract states MAPS is not an agency and does not obtain or guarantee employment. She also says they were pressured through the e-signing — "Josie directed us to a button on the device and instructed us where to click" — and later that if the $850 is not returned within 24 hours she will escalate.