Complaint desk

What to do next Desks One at a time By person Board 208 Snapshot Register 208 Log a complaint The numbers

Regulator — BBB & Attorney General 3

An outside body is involved. There is a response deadline, a public record, and a reply we cannot take back.

3 open 0 waiting on us 0 3+ days silent 2 not ruled on $9,147 owing 32 days oldest

1 Cooper Kidwell H4006589 Houston Did not know he owed monthly payments — student, cannot pay, asked for the fees to be waived ▶ Establish their position not read yet Attorney General Nobody has read it yet $3,550 owing Tyesha H

Open the whole regulator — bbb & attorney general desk →

Lawyer involved 8

They have retained counsel or threatened to. Nothing goes back to them without a manager reading it.

8 open 1 waiting on us 1 3+ days silent 7 not ruled on $18,558 owing 26 days oldest

1 Marlene Bedzow M4005394 Studio 1 Charged $5,000 after being told $2,500 — and has had no photos, website or Z-card ▶ Check portal access not read yet Lawyer involved Nobody has read it yet $5,000 Kendrick P

Open the whole lawyer involved desk →

Chargebacks & refunds 60

The money is disputed or going back out. The bank sets the clock, not us.

60 open 0 waiting on us 0 3+ days silent 59 not ruled on $89,807 owing 32 days oldest

1 Evelyn Kokota P4036933 Maps A Formal dispute: says she was promised guaranteed paid work, wants the contract cancelled and $850 back ▶ Read the evidence and decide the position not read yet Nobody has read it yet $3,150 owing Alejandro P

Open the whole chargebacks & refunds desk →

Everything else 137

Ordinary complaints. Split by how they arrived, because that decides who answers and how.

137 open 2 waiting on us 2 3+ days silent 134 not ruled on $196,527 owing 32 days oldest

By how it arrived: Email 34 · Phone 22 · Outreach — we called them 8 · Text 12 · Voicemail 3 · Social / DM 1 · Not recorded 56

1 Rebecca Andrews T4021874 Boston Says she was sold a place on a team that does not exist, and pressured into signing ▶ Call the client Left until 2026-09-05 — that date has passed $3,550 owing Alejandro P 2 Scarlet Abreu H4025485 Houston Formal cancellation request — $1,000 already offered, she is asking for more ▶ Call the client not read yet Nobody has read it yet $3,254 owing Kendrick P 3 Kendall Lamy H2855012 Houston Wants to stop — says the products were never much use, and cannot keep paying ▶ Establish their position not read yet Nobody has read it yet $1,605 owing Kendrick P

Open the whole everything else desk →