Complaint desk

3waiting on us 0handed over, nobody picked up 202need a ruling
What to do nextDesksOne at a timeBy personBoard 208SnapshotRegister 208Log a complaintThe numbers
This weekThis monthLast monthAll time
to

2026-09-01 to 2026-09-20 · only confirmed complaints are counted.

0complaints
$0total sale value
$0reduced
$0retained (Sale minus the reduction)
0resolved
0unresolved
0pending
What counts as "retained"? Sale minus the reduction — $0The whole sale, where the contract survived — $0Cash actually collected — $0

Reduced and retained always add up to the total sale value. The tidy one.

Three readings of the same month. Pick the one the monthly report should use — the numbers above change with it.

Studio

StudioComplaintsSale value ReducedRetainedResolved UnresolvedPending

Viewer

ViewerComplaintsSale value ReducedRetainedResolved UnresolvedPending

What they wanted

What they wantedComplaintsSale value ReducedRetainedResolved UnresolvedPending

How it came in

How it came inComplaintsSale value ReducedRetainedResolved UnresolvedPending

Per person

Worked = they picked it up at least once. Computed from the log of what happened, not a field anybody types.

PersonWorkedResolved ReducedRetained

Where cases are stuck

The step each open case is sitting on, and how long it has been sitting there. This names the broken step, not the slow person.

StepCases waitingMedian wait